Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your assistance requests will be attended to in no more than sixty minutes after the trouble ticket or email was submitted. If your issue requires further assistance from a sysadmin, we’ll direct the support ticket or the e–mail to the person on duty then leave a note to inform you that more time will be required for finding the optimal solution. If you order the Admin Services package, any of the tasks included there will be performed whenever you want.
A Top–Notch Customer Care Service
If you need any help while working with the Web Site Control Panel or with any of the apps that we have pre–installed on the dedicated hosting server for you, do get in touch with our help desk support team at any moment via the ticketing system. In addition, should you need assistance administering your dedicated web hosting server, you can make use of our Admin Services package, which includes Operating System updates every week, installation and troubleshooting services, server monitoring and restarting procedures, backup hard drive space, etc.
An Intuitive Help Area
We have equipped our Web Site Control Panel with an extensive knowledge base, which offers elaborate explanations of its features and functions. In addition, we have made in–depth video tutorials that will further teach you how to perform a given operation or solve a regularly experienced issue. All the instructional articles and the video tutorials are easily reachable from each Web Site Control Panel section through the Help and Videos buttons located in the top right corner.