A 99.9% Server Uptime
We have built our website hosting system using reliable hardware and strongly tweaked software. Our administrators have installed a customized version of Security–Enhanced Linux on all our web hosting servers in order to guarantee maximum protection and stability. We’ve installed several distributed denial–of–service prevention units coupled with very powerful firewall software to make sure our network is invincible and safe.
All Linux website hosting plans include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee stays the same.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on enterprise–class hardware built by Juniper. Besides, on each router, we have configured a firewall with a complex algorithm as a way to sift out all dubious requests.
Thus, in each of our datacenters – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have given our best to lessen all potential risks with our cloud hosting packages and even though we provide excellent support, there are times when the customer is simply not satisfied with what we are offering. Or he needs to switch to a more powerful hosting service, such as a virtual private server or even a dedicated hosting server.
That’s the reason why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not fully pleased, you will get a full refund.
24/7 Technical Support
If you’ve ever been forced to wait for hours for a response, you know how infuriating this can be, even more so if your web site is on the line. Because of this, we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technical support engineers will be here and they will get back to you in less than sixty minutes. And the best thing is that their average response time is just twenty minutes!