Being able to communicate with your website hosting provider whenever you have any questions or experience any difficulties is very important and how quickly they will reply and take action can be essential, particularly if your web site is business-oriented, as more downtime could mean losing prospective customers. The support solutions are an easy way to recognize actual suppliers from resellers. The second in most cases answer just to e-mails or support tickets and you'll need to wait for a whole day or longer in order to receive a response. In case the problem requires several replies, you could end up losing a few days so as to get a basic problem resolved. Using the services of an authentic and trustworthy web hosting provider, you will be able to contact the support anytime and receive a timely reply whatever the problem or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Website Hosting
The customer and technical support services for our website hosting packages are twenty-four-seven, therefore you can forget about waiting for several days in order to get assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an e-mail message. In case you do have an account, you'll be able to open a support ticket in addition to the other three ways of contact. You're able to pick the most suitable way to contact us based on where you are or what equipment you are using. We can easily assist you for more or less any hosting-related query that you have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in this situation the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to receive timely assistance, particularly when your web site is not running properly for whatever reason. All of our Linux semi-dedicated services come with 24/7 customer and technical support, therefore in case anything happens, you are able to use several methods to get in touch with us - phone line with several local numbers around the world, live chat, e-mail messages and tickets. The first two choices are for pre-sales, billing and general matters, which means that if you don't have an account yet, for instance, you're able to get more information for our solutions, or we will help you with less difficult technical issues. The next two options are for strictly tech troubles or everything which is more time-consuming due to the fact that it is much easier to follow the correspondence between you and our tech support team. The guaranteed max response time for them is just an hour, the typical one - 15-20 minutes, therefore you won't need to wait for a whole day to get assistance like you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Hosting
In case you rent a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for any server-related issue or forany problems and / or questions about the pre-installed software your server comes equipped with. In case you haven't obtained a virtual private server plan yet, you are able to learn more details about our solutions by giving us a phone call or through our live chat service. For more tech issues, you should send an e-mail or open a support ticket via your billing Control Panel and you'll get support within no more than one hour no matter the time of the day, even on holidays and weekends. The actual answer time normally does not extend past 30 mins. If you need assistance with third-party software, you are able to take advantage of the Managed Services upgrade which you can add to each VPS package and our admins will help you with any installation or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Web Hosting
When you purchase a dedicated server through us, you'll be able to get in touch with us at any time using several channels and the max time that you will have to wait for a reply is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything related to the apps which are pre-installed on the server. To get in touch with us about a technical issue, you're able to open a ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any common questions or you'd like to learn more about our web hosting services before you order, you can also use our live chat or you can call one of the local numbers that we have in various countries worldwide. In the event that you're looking for assistance with third-party software that you can't set up or manage properly, you're able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.