Should you ever face a problem with your site and be unable to tackle it yourself, ask the hosting provider’s tech support team to assist you to get the website back online. A swift resolution would be best, but a lot of companies respond within twenty four hours and even more, all the more so if you’re dealing with a hosting reseller. Even if your problem can be fixed without much difficulty, your site may not function correctly or it may not be accessible at all for a longer stretch of time, so you may lose potential clients because it is pretty unlikely that anyone would be willing to revisit an out-of-order website. Having said that, you should make sure not only that you can touch base with your hosting provider, but also that they can answer and help you in a well-timed manner. If an app update doesn’t proceed as planned or if you delete something incidentally, for instance, the website must be fixed swiftly in order to avoid extended downtime.
One-Hour Response Guarantee in Website Hosting
With a website hosting from us, you can just forget about waiting for hours, or even a whole day, to receive a reply to an email or a client support ticket. No matter when you get in touch with us, we will get back to you within less than one hour with any sales and technical queries you may have. As a matter of fact, our real reply time almost never exceeds 20 to 30 minutes. Since we’re on duty night and day, you will always receive support in a well-timed fashion and we know how crucial that is in the electronic world. Soon after you contact us, we’ll respond to your questions. If you bump into any technical problem, we will handle it instead of you, or we’ll give you all the necessary information in case there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we realize how critical it is to get prompt help, we promise that you’ll never have to wait around for more than 60 minutes to receive an answer to any ticket that you send through your semi-dedicated server Control Panel. In reality, you’ll rarely need to wait around for more than 20 to 30 minutes and this applies to any inquiry regardless of its nature – general, billing or technical. In addition, our client and tech support staff is working day and night, so even if you post a ticket during holidays, you’ll always receive a lightning-fast reply, which will include the answer to an enquiry, the solution to a problem or the information necessary to solve an issue yourself – if there’s something that you need to do on your end. With us, you’ll never have to spend a whole day waiting around for a reply like you would with a lot of other web hosting providers.