A live chat is a real-time way of communication between a hosting supplier's support team and its customers. It is an efficient way to receive some information about the hosting services or get some issue resolved because you're speaking with a live agent. The advantages of using a real-time chat service instead of calling or opening a ticket are the low chance of mistakes when you exchange info such as usernames or domain names, the more rapid response time since the communication is live plus the fact that you do not have to stay on the chat constantly - you'll be able to do something else while the agent investigates the issue involved. Furthermore, you are able to connect with a live chat room from any computer which is connected to the Internet, avoiding the telephone charges that you'll need to pay when you are calling to a different country.
Live Chat Support in Website Hosting
Together with the telephone and ticket support, we supply live chat support too. You are able to get in touch with us every day, including weekends and holidays, and we will give you more info about the Linux website hosting that we offer in case you are not among our customers yet, or about general and billing questions when you already have an account. Though for solely tech matters you have to open a ticket to our technical support, since such issues will need more time to be dealt with, you may still contact us through our live chat for some tech details. To give you an example, we will help you set up an email address in your e-mail client or troubleshoot various issues, saving you considerable time. Even when our telephone lines are already off for the day, you can speak with a live person.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we supply with all of our Linux semi-dedicated services, you can find the replies for any questions you may have or have various problems resolved instantly. The service is available every single day, thus you'll be able to talk to an agent even on holidays and weekends. In the event that you're not sure which plan is better for your sites or if our innovative cloud hosting platform covers some system requirements, you may come on our live chat before you purchase anything. If you are a present customer, you will be able to obtain more details about billing issues, account settings as well as a variety of common technical troubles you may experience, for instance in case you cannot install an email account in a client on your computer. Our live chat can save you plenty of time no matter where you are or when you get in touch with us.