There are different ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll always find no matter which company you pick is a ticketing system. This is the least complicated channel of correspondence for a variety of reasons. In the event that no support staff member is free at the moment and they are all engaged, a telephone call may not be answered, but a ticket will invariably be received. Additionally, you can copy & paste extensive bits of info without worrying about typos, and in case a specific issue requires more time to be sorted out or a number of replies need to be exchanged, all the information will be in the very same place, so each party can always see the comments supplied by the other one. The drawback of using tickets to get in touch with your web hosting company is that they are typically separate from the hosting platform, which means that if you have to supply information or to adhere to guidelines, you’ll have to use at least two separate systems and this number could grow in case you want to manage a handful of domains. On top of that, a lot of hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for an answer.
Integrated Ticketing System in Website Hosting
Our Linux website hosting feature an integrated ticketing system, which is part of our custom-built Hepsia Control Panel. As opposed to other analogous tools, Hepsia will enable you to manage everything connected with the web hosting service itself in one and the same location – invoices, files, emails, support tickets, etc., eliminating the need to log in and out of different systems. In case you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with a couple of mouse clicks without having to sign out of your hosting Control Panel. During the process, you can choose a category and our system will present you with a variety of informative articles, which will supply you with additional information and which may help you resolve any given issue before you actually submit a ticket. We guarantee a ticket response time of maximum sixty minutes, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated services, was created with the notion that you should be able to manage everything connected with your semi-dedicated account in a single place and the trouble tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or come across a predicament, you can get in touch with our customer care team on the spur of the moment without having to log into a completely different system. You can browse through your files or check different account settings while posting a new ticket or reading the answer to an old one. In case you have many tickets and you wish to find a given one, you can use the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you get an answer in less than sixty minutes regardless of the nature of your enquiry or issue.