There are different ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll always find no matter which company you pick is a ticketing system. This is the least complicated channel of correspondence for a variety of reasons. In the event that no support staff member is free at the moment and they are all engaged, a telephone call may not be answered, but a ticket will invariably be received. Additionally, you can copy & paste extensive bits of info without worrying about typos, and in case a specific issue requires more time to be sorted out or a number of replies need to be exchanged, all the information will be in the very same place, so each party can always see the comments supplied by the other one. The drawback of using tickets to get in touch with your web hosting company is that they are typically separate from the hosting platform, which means that if you have to supply information or to adhere to guidelines, you’ll have to use at least two separate systems and this number could grow in case you want to manage a handful of domains. On top of that, a lot of hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for an answer.